Frequently Asked Questions

Is this home family-friendly?

Yes! We LOVE kids and babies. In fact, while we don’t have children of our own, many of our friends and family do. To help make your stay comfortable, we have a brand new 4moms breeze plus playard (all-in-one playard, crib, bassinet and changer). The bassinet can be enjoyed from birth to 18 pounds, the flip changer up to 25 pounds, and the durable playard until 30 pounds. We have 5 sets of 100% cotton crib sheets (thoroughly washed on high heat settings prior to your arrival), although we understand if you would like to bring your own. The breeze playard mattress dimensions are 28.5 inches x 41 inches and you can purchase them here.

In addition to keeping your child comfortable through the night, mealtimes are just as important. For your convenience, we have a Stokke Clikk High Chair, suitable for ages 6 months to 3 years of age.

Toys & Treats: Traditional tin camp mugs for hot cocoa and marshmallow roasting sticks for s’mores are available for your use, as well as sleds in the winter time.

House Rules: Please be sure to read our Guidebook upon your arrival to learn more about our house rules surrounding fire safety, supervision on the property, etc.

We care about your little one too! Between each stay, we use powerful plant-based formula cleaners that is safe for the whole household. Our surface cleaner formula is made of coconut derived actives and jasmine essential oils instead of harsh solvents and chemicals.

Our Cleaning Products Are: Biodegradable, Paraben free, Vegan Friendly, Free of Sulfate, Gluten Free, Natural Fragrance, Cruelty Free

Read more about our cleaning process below.

How is the home cleaned between stays?

We are committed to ensuring we uphold the highest standards of cleanliness, and we also want to ensure we help prevent the spread of COVID-19. We have adopted Airbnb’s 5-step enhanced cleaning-process as well as a few of our own increased safety measures.

Step 1: Prepare

All rooms are ventilated prior to cleaning.

We use powerful plant-based formula cleaners that is safe for the whole household. Our surface cleaner formula is made of coconut derived actives and jasmine essential oils instead of harsh solvents and chemicals.

Our Cleaning Products Are: Biodegradable, Paraben free, Vegan Friendly, Free of Sulfate, Gluten Free, Natural Fragrance, Cruelty Free (EPA recommended)

Step 2: Clean

Linens are washed at the highest heat setting.

Dishes are washed and handled with fresh gloves.

All floors are swept and vacuumed.

All surfaces are cleaned with appropriate cleaning products.

Step 3: Sanitize

All high-touch surfaces, appliances, and electronics are sanitized with disinfectant (this includes doorknobs, light switches, railings, remote controls, etc.)

Step 4: Check

Each room is reviewed and a checklist for each room is followed to ensure thorough cleaning and sanitization.

All high-touch surfaces are double checked to ensure they were sanitized.

Step 5: Reset
All cleaning supplies used are separate from cleaning supplies for guest use. Cleaning supplies are cleaned, restocked.

New linens, towels and toiletries are restocked for your arrival!

How are you helping prevent the spread of COVID-19?

Practicing social distancing

In lieu of meeting you in person, we have installed August Locks for no-contact guest check-in and check-out. We are also available across booking services and text throughout your stay in the event you need assistance. The home comes equipped with a comprehensive guide that should satisfy any questions you might have about the home functions, locations of items and how to get around Lake Arrowhead.

Wait before entering the property

The U.S. Centers for Disease Control and Prevention (CDC) suggests waiting as long as possible (at least several hours) before entering a space occupied by a person who may have been exposed to COVID-19. We space our bookings with 3 days between each guest. This waiting period allows ample time for ventilating the home, limiting anyone’s exposure to aerosolized virus droplets that may be in the home and plenty of time for our cleaning staff to thoroughly clean, sanititize and restock the property.

Wear protective gear while we clean

Our cleaning staff wears protective items like disposable gloves and masks to help provide additional protection.

Empower our guests

We’ve heard from guests that they want the ability to clean during their stay. We have cleaning supplies you can use, including:

  • Disposable paper towels

  • Disposable gloves

  • Multi-surface cleaner

  • Disinfectant wipes and spray

  • Antibacterial hand sanitizer

  • Extra hand soap

  • Free and clear laundry detergent and access to washer and dryer

What sets your home and you as hosts apart from all the other Airbnbs?

Our commitment is to take immediate action to reduce our environmental impacts as well as help contribute towards ending discrimination through meaningful experiences of human connection.

Fighting Discrimination and Bias

We believe in a world of belonging without discrimination. Our home was designed as a space for you to feel safe, respected in and welcomed without being appropriative. This is your vacation after all!

Our home is open to every culture, gender, sexual orientation, background, belief and race.

We actively take steps to surface understanding and empathy when biases become part of the decisions we make. As such, we have completed three instructor-led training courses backed by academic research that offer actionable strategies to increase our awareness of and counteract unconscious bias. These courses further support how to be a better ally of all genders, races and backgrounds. We have watched Airbnb’s “Cross-Cultural Hosting” webcast, hosted by David King, Airbnb’s Director of Diversity and Belonging. We continue to take these opportunities to learn through training courses, open dialogue, accepting feedback. The work isn’t close to done, but we hope that we are responsibly making progress towards building an inclusive community.

We are inspired by the diversity, vibrancy and cultures of our world and can’t wait to hear the many memories all of our visitors might share with us in our guestbook.

We welcome feedback and encourage our guests to share tips on how we can expand our hosting skills to all travelers.

Sustainability Practices

We prioritize sourcing organic, zero-plastic and sustainable brands across our amenities, such as soaps and cleaning products. The toiletries offered are in plant-based bottles, we use recycled paper products and our textiles in the home are organic (no pesticides, insecticides or other harmful toxins here!).

We prioritize digital over print-based communications and have implemented energy-efficient upgrades into the home across our appliances, lightbulbs, thermostats and water heater.

We do ask that you recycle, unplug devices when they are not in use, and be mindful about your water usage when in the home to help contribute towards reducing our environmental footprint.

What should we know about Lake Arrowhead?

Located about a mile high, Lake Arrowhead has been a va­cation destination for Hollywood celebrities, and now home to many. The Arrowhead Lake covers 784 acres with more than 14 miles of shoreline, Situated at an elevation of 5,106 feet above sea level, its average depth is about 100 feet. Privately owned by the Arrowhead Lake Association (ALA), home owners who live within Arrowhead Woods with lake rights can join ALA and have access to the lake, the beach clubs and the lake trails. Unfortunately due to a recently vote, short-term renters no longer have access to these clubs and lake rights without an owner present. There are still ways in which you can enjoy the lake and trails, of which, we can help you with upon booking.

Located by the lake, the Lake Arrowhead Village serves as the downtown  for shopping,  dining  and entertainment. There is a grocery store, a pharmacy, a post office, the local news­ paper office - Mountain News, a dance school, two banks, a few restaurants, a  number of  real estate offices and a variety of retail stores.

The Lake Arrowhead Chamber of Commerce and Visitor Center is housed in the Village. Some of the signature events or­ganized by the Lake Arrowhead Chamber are the annual Home Tour, Brewfest and Taste of Lake Arrowhead. It is here that you can enjoy the 4th of July Fireworks over the Lake, Art & Wine Festival and many music festivals, as well.

Blue Jay Village (next to Wildwood Haus) is a 5-minute drive from Lake Arrowhead Village where Jensen' s Market is located. There are a number of restaurants, gas station, furniture store, bank, post office, pet store, real estate offices, cinema, library, and pharmacy.

 Blue Jay hosts the annual Blue Jay Christmas Parade on the first Saturday of December.

Adjacent to Blue Jay is Agua Fria where you will find a couple of restaurants and local services. Nearby Cedar Glen is gateway to Deep Creek where locals and visitors enjoy hiking and hangout by the creek. It is also home to Wildhaven Ranch, a local wildlife sanctuary.  In  town, there are a couple of restaurants, post office, mini market, gas station, gym, laundromat, flower shop, hair salons, as well as antique and home furnishing stores.

 Rimforest, off Highway 18, is home to Rim Forest Lumber, and a number of businesses including restaurants, a gas station, auto repairs, animal hospital, storage, and other services.

A 10-minute drive west of Rimforest on Highway 18 is Cres­tline. Central to the Crestline community is the 84-acre Lake Gregory. It is home to fishing derbies, swimming beach and kay­aking. Crestline's business community boosts Goodwin's Market, bank, credit union, bowling alley, antiques shops, retail stores, restaurants, library, lodging and gas stations. Crestline is also home to hiking destination, HeartRock; and basecomp for launching hang gliders off Playground area.

On its eastern shore is the San Moritz Lodge, available for spe­cial events and weddings. The Crestline Chamber of Commerce is located conveniently lakeside. Some of the major events hosted by the Chamber include Corks & Hops and Jamboree Days.

Heading east on Highway 18, travelers pass through the quaint community of Skyforest before reaching SkyPark at Santa's Village, a Christmas-themed adventure and mountain bike park. Skyforest has a couple of restaurants and antique shops.

Stop at Heaps Peak Arboretum on the way to Running Springs, which also has access from down the hill via State Highway 330.

In Running Springs, you will find a couple of grocery stores, restaurants and retail stores. In the summer lime, the Running Springs Chamber of Commerce hosts the Farmer's Market on Sat­urday. Other signature events hosted by the Chamber include the Mountain Top Days.

Further east on Highway 18, pass through Arrowbear, the gate­way to Green Valley Lake where people can fish or rent watercraft. Continuing on Highway 18 post Arrowbear, travelers reach Snow Valley Mountain Resort where one can enjoy downhill skiing in the winter and mountain biking (downhill) in the summer. Snow play such as sledding is also available and guests con enjoy ordering food and have access to ample parking and restrooms.

Across from Snow Valley is Rim Nordic Ski Area where fami­lies con enjoy cross country skiing and snowshoeing in the winter and mountain biking (cross country) in the summer. Rim Nordic also hosts a number of mountain bike races each year.

Mountain life moves at a slower pace than the city life, and its small-town atmosphere encourages the formation of friendships between the locals who meet in the grocery stores and pick up their mail at the local post office.

This information is made available and provided by Moun­tain News and Lake Arrowhead Almanac 2021. For more information, visit www.Mountain-News.com.

I’m an influencer, blogger and/or creator focused on travel and I’m interested in featuring Wildwood Haus on my social accounts, blog and/or Instagram. How can we get in touch?

Thank you for your interest. All media inquiries are carefully considered and can be submitted here. Please note, we are not interested in offering free accommodations in exchange for coverage.